Help Center
Campfire Help Center
Everything you need to run your Campfire agent: the grounded, on-brand assistant that answers your players in your Discord, drawn from your game’s own shipped data.
This help center is written for the people who run it, studio admins and community moderators. If you are still deciding whether Campfire is right for your game, start with For Developers.
How onboarding works, what the agent can and can’t do, and what to expect in your first week.
How players ask it, which channels it watches, and what a grounded answer looks like.
Sign in, read the analytics, and see the questions your players actually ask.
Set the persona, pick channels and answer modes, and tune spoiler rules yourself.
How patches get re-ingested, and how to flag a wrong or outdated answer.
Roles, pausing the agent, rate limits, and the guardrails that keep answers safe.
Plans, adding servers, invoices, and offboarding.
What the agent collects, how long it’s kept, and how to handle player data requests.
The agent went quiet, gave a wrong answer, or won’t post. Fixes for the common cases.
Command list, glossary, changelog, and how to reach us.
Popular pages
New to Campfire? These are the pages studios open first.
- How onboarding works, from the kickoff call to go-live day.
- How players ask the agent, the three ways to trigger a reply.
- Set the agent’s persona, its name, avatar, and voice.
- Read your analytics, top questions and where players get stuck.
- The agent isn’t responding, the first things to check.
Get in touch
Your studio has a shared Slack channel with our team for day-to-day questions. For anything else, email support@atcampfire.xyz. Live incidents are posted at status.atcampfire.xyz.