Persona

The persona is how the agent shows up in your server: its name, its avatar, and the voice it answers in. A good persona makes the agent feel like a character from your game, not a bolted-on bot. You set all of it in the dashboard, and changes take effect right away.

Name and avatar

Give the agent a name that fits your world and an avatar to match. It appears with this name and picture on every message, next to Discord’s Bot tag.

• Name. Most studios name the agent after a guide, mascot, or in-world character. Keep it short; it’s shown on every reply.
• Avatar. Upload a square image. A recognizable character or icon reads better than a logo at Discord’s small avatar size.

Voice

The voice setting shapes how the agent writes: how formal it is, how much personality it shows, and any turns of phrase it should or shouldn’t use. You’re steering tone, not facts. The numbers in an answer are always the game’s real values no matter how the agent phrases them.

The same answer, two voices. A formal persona:

The same numbers, a playful one:

A few things you can dial in:

• Formality. From a terse, matter-of-fact expert to a warm, chatty helper.
• Personality. A catchphrase, an emoji it likes, a way of greeting players. Use a light touch; a little goes a long way.
• Boundaries. Words or jokes that don’t fit your brand, so the agent avoids them.

Change one thing at a time and watch a few real answers before changing more. Big voice edits are hard to judge in the abstract.

Keeping it grounded

The voice never changes what the agent knows or how sure it is. A playful persona still says “I’m not sure” when the data doesn’t support an answer, and a formal one still won’t invent a number. Persona is paint, not structure. See what a grounded answer looks like.

Testing a change

Persona edits are a good thing to try in a staging channel first. Set the channel to mention or /ask, ask the agent a handful of your community’s real questions, and read them back. When the voice fits, you’re done.