Contact & support

Three ways to reach us, each suited to a different kind of question.

Shared Slack

Your studio has a shared Slack channel with our team. This is the best place for day-to-day questions: a quick “is this expected?”, a heads-up about a patch, or a bad answer you want us to look at. It’s the fastest way to get a person.

Email

For anything that needs a record, involves billing, or should reach us outside Slack, email support@atcampfire.xyz. Good for:

• Billing, invoices, and plan changes. See your plan.
• Player data requests and retention changes.
• A DPA, security documentation, or anything for your legal or security team.
• Offboarding.

General questions about the product go to info@atcampfire.xyz.

Status page

For “is it just us?”, check status.atcampfire.xyz. It shows whether the agent and dashboard are healthy and lists any incidents. Subscribe there to hear about problems by email. See status and incidents.

What to include

Whichever channel you use, these get you a faster answer:

• Which server, if you run more than one.
• The channel and the exact message, for anything about a specific answer. A screenshot is ideal.
• What you already tried, so we don’t retrace your steps.

When to use which