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Troubleshooting

Troubleshooting

Most problems come down to one of three things: a permission, a channel setting, or a stale build. Start with the page that matches what you’re seeing.

The agent isn't responding
It’s online but silent, or it’s offline entirely. Work through this first.
It gave a wrong answer
Outdated numbers, a bad call, or a confident mistake. How to fix it.
Setup & permission errors
Missing-permission warnings and why the agent can’t see a channel.
Status & incidents
Check whether the problem is on our side.